“Two years since Microsoft committed to increase its focus and resources on the growing iGaming industry, our focused effort has helped us more than double the customer base on our Azure cloud platform,” says Adrian Gatt, Microsoft’s business development manager for Greece, Malta and Cyprus. His ambition now is to redouble that amount within a shorter period.
The iGaming industry has come a long way since its inception. With increasing regulated markets that have a major focus on player protection, this industry can now back its claim of being part of the global entertainment industry, vying for consumer airtime with more ‘traditional’ forms of digital entertainment. This is now fuelling more growth while the industry is going global.
Within this context, Microsoft has positioned itself globally as the leading platform provider with its cloud services acting as an enabler to any individual or organisation to achieve more. This means that leveraging the Azure platform allows organisations to focus their efforts on the core competences without ‘wasting’ time on creating and managing the systems that enable them to build their customer value propositions.
Our message to the industry over the past two to three years has been consistent, whereby we are, and can be, a strategic partner to these organisations. We are not simply a supplier but we want to help organisations become independent with us, not dependent on us. We want to support them in their infrastructure and application development requirements, building or enhancing their data-driven business model and strategy, and also ensuring business continuity even from an operational perspective.
We are not simply a supplier but we want to help organisations become independent with us, not dependent on us
With its increased market regulation, the industry has experienced some major impacts, such as a drive to expand operations to newly-regulated and attractive markets ‒ top of that list I would say is US ‒ but also the increased operational cost and consequentially squeezed profit margins to maintain their compliance in the regulated markets they operate it.
These trends have been a major driver for the increase in mergers and aquisitions to benefit from each other’s licensing position, product offering and also economies of scale.
Other trends in the industry are the enhanced focus by organisations to build a data-driven business model and strategy, leveraging the millions of transactions each organisation likely processes on a monthly basis. On a final note, the industry is also leveraging technical trends around modernising ones’ infrastructure that makes that key component more resilient and agile in the face of increased market demands.
When it comes to costomers, Microsoft offers flexibility to develop their solutions on their own terms. Customers have choices. With our commitment to open source, and support for all languages and frameworks, customers can build their applications how they want and deploy them where they need them. This applies to all businesses, from large enterprises to the smaller entities and start-ups.
As a partner-led organisation we work with our partners to help customers build their solutions, including availing of specialised technical resources and architects. Moreover, we also have partners who have built ready-made solutions that a customer can also simply buy rather than build, depending on the customers’ resources and exigencies.
Microsoft wants to adopt an ambitious role in the iGaming industry. Over the past two years we have gotten closer to the iGaming community and yet we are aiming to get even closer. To this effect, in the beginning of 2021, we rolled out an outreach programme to speak to as many iGaming organisations, get to know them and their strategic objectives better, and discuss how Microsoft can be a partner to them in their quest to meet those objectives.
Since our focused effort working with the industry, we have more than doubled our customer base on our Azure cloud platform and we have the ambition to redouble that amount within a shorter period.
In fact, leading Microsoft’s investment to get closer and supporting the iGaming community from Malta allows us to strategically be as close to the community as possible with the density of organisations and business decision makers based on the island.
Our work is supported by a team spread across the entire central and Eastern European region and beyond, so organisations still get the full experience of working with a leading global technology company but have a local presence on the ground that other large hyperscale cloud vendors do not.
Moreover, the power of the local professional network is a great asset for us to get in touch with many organisations to explore with them future growth prospects.
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